Frequently Asked Questions
What is RTS Planet?
RTS Planeta is a multimedia internet service that allows you to watch TV and radio programs of the Media Public Service of Radio-Television of Serbia, Catch Up service of 72 hours (delayed viewing of program content), Video on demand and Audio on demand (TV monitoring and radio shows within the Videoteka and Slušaonica), as well as individual stories within the whole Moj grad from the correspondent network of RTS. Also, on the multimedia platform RTS Planet, PGP RTS music releases are also available. For the monitoring of the RTS Planet service, the user must download the RTS Planet application, ensure Internet access and the correct operation of the receiving device.
Can all the contents that are broadcast on the programs of Radio-Television of Serbia be viewed on the RTS Planet website?
RTS Planeta enables viewing of all content of linear television and radio programs: RTS1, RTS2, RTS3, RTS World, RTS Science, RTS Drama, RTS Music, RTS Kolo, RTS Life, RTS Trezor, RTS Poletarac, RTS Klasika, Radio Beograd 1, Radio Beograd 2, Radio Beograd 3, Belgrade 202, RTS Pletenica, RTS Rokenroler, RTS Džuboks and RTS Vrteška. You can watch non-linear content, or media service for listening and watching a radio and television program on demand. Additionally, it is possible to view all content within 72 hours, via a program guide (selecting days, content and clicking on the play icon). Restrictions on the availability of the program are defined by the license rights, so that the so-called " Licensed programs can only be monitored on territories for which license rights exist.
Who is entitled to free access to the content?
Free access to all content is available in the territory of Serbia. RTS Planeta users who are located outside the territory of Serbia will have free access to TV channel "RTS World" (RTS svet), Radio Belgrade programs (Radio Beograd 1, Radio Beograd 2, Radio Beograd 3 and Radio Beograd 202) as well as the content available within the category My City (Moj grad) even after January 15th 2019, when access to other RTS Planeta services will require a fee. Please note that when using the RTS Planet service, internet data is transmitted. RTS is not responsible for the data transfer costs, as this depends primarily on the internet operator. Namely, every time you play video or audio content, you use Internet flow (depending on the quality of content, the better quality is the higher the consumption). This applies to mobile or home networks that include a certain amount of potential Internet consumption expenditure in their tariff. As for FLAT tariffs, they have an unlimited amount of data transfer (if so agreed with the internet operator) in their payment pricing, so it is not necessary to take into account the performed internet traffic.
How much I spend in MB in about one hour of watching TV programs?
The amount of data transfer that you can spend per hour of watching TV programs depends on the data rate (the quality of the playback itself). For example, if you watch some video in the worst-case (360p), then the one-hour video watch consumption is about 300 MB. In the highest quality version (HD resolution), the value of the Internet transmission used can be more than 6.5 GB.
Which devices can be followed by RTS Planet?
RTS Planeta uses the most advanced HTML5 software language that can be used on the following platforms (devices):
• Personal computers (Windows 10 and later, Mac OS 11 with the recommendation to use an updated Google Chrome web browser)
• Smartphones and tablets (iOS 12 and later, Android 8 and later)
Should a specific application be installed on this computer to use this service?
It is not necessary. You are already on that web site. You can register for access to the content
What Internet connection do I have to keep track of content?
RTS Planeta is using an advanced adaptive bitrate coding system (adaptive transfer speed) so it adjusts to the current bandwidth of your streaming. In case you have a slower Internet connection, the system will automatically adjust the playback quality so you can inspect the content.
How to register?
It is registered by selecting the "Register" option. For successful registration, you need to accept the Terms of Use, enter your password and e-mail address correctly. After that, you will receive a verification email on your email address that you must confirm. This will activate your user account.
Is it possible to simultaneously monitor content on all registered devices?
Simultaneous playback is possible on all registered devices, in accordance with the maximum number of registered devices.
I've reached the maximum number of devices I can install the app. How can I check out a device so I can use the new one?
You can download registered devices via the web, within your user profile (top, right corner). This option is only available through the internet browser (the application has no option), and you can log off one device once a month.
I can not watch the live program, I only get a "black screen". What is the problem?
It's probably about incompatibility with your operating system or Internet browser. Namely, Windows XP, Windows 7 and Windows 8.1 are no longer supported due to outdated technology. If you have a newer operating system (Windows 10 or later), Google Chrome is recommended as a web browser. Other search engines such as Firefox, Edge, or Safari can be used, however, they need to be updated to the latest versions and install the necessary add-ons (such as Microsoft Silverlight).
How to change the password?
You can set your new password as follows: Sign in to the service via the web (the application does not have this option), within its user data, under the 'Edit data' option.
On which Fire TV devices can I run RTS Planet?
RTS Planeta is available on the following devices with Fire OS 6 and above:
• Fire TV (Gen 3) - AFTN
• Fire TV Cube - ATFA
• Fire TV Cube (2nd Gen) - AFTR
• Fire TV Edition - Grundig OLED (2019) - AFTEUFF014
• Fire TV Edition - Grundig Vision 6 (2019) - AFTEU011
• Fire TV Edition - Grundig Vision 7 (2019) - AFTEU014
• Fire TV Edition - Insignia 4K (2018) - AFTJMST12
• Fire TV Edition - Insignia HD (2018) - AFTEAMR311
• Fire TV Edition - JVC 4K UHD Smart (2019) - AFTSO001
• Fire TV Edition - Nebula D3000 Soundbar (2019) - AFTMM
• Fire TV Edition - Toshiba 4K (2018) - AFTKMST12
• Fire TV Edition - Toshiba HD (2018) - AFTBAMR311
• Fire TV Stick 4K - AFTMM